Frequently Asked Questions
Find answers to common questions
Are your beauty products cruelty-free?
Yes, all Melanie Martinez beauty products are 100% cruelty-free and we do not test on animals at any stage of production.
How can I find the right shade for my skin tone?
We provide a comprehensive shade finder tool on each product page, along with detailed descriptions and undertone guides to help you choose.
Are your products safe for sensitive skin?
Our formulas are dermatologically tested; however, we recommend reviewing the full ingredient list and performing a patch test before regular use.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a cancellation within 1 hour of purchase by contacting our support team.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.